Preguntes , Preguntas , Questions 
                    Vida Daurada

1. How do I make a reservation?

You can book directly with us via our connected Business What´s app on our website indicated by the icon. When you click on it, you will be automatically directed for easy access.

2. What is your cancellation policy?

For cancellations up to 56 days before arrival, the main guest pays 30% of the total amount.

For cancellations up to 28 days before arrival, the main guest pays 60% of the total amount.

For cancellations up to 14 days before arrival, the main guest pays 80% of the total amount.

For cancellations within 14 days of arrival, the main guest pays the full amount.

In the event of an early departure, the main guest also pays the full amount.

3. Are taxes and fees included in the price?

The prices stated on our website are with VAT. Tourist tax and cleaning fees are not included. You will receive a booking overview, once we have confirmed the requested rental dates on your and our end. All mandatory taxes; VAT and tourist tax, and the cleaning fees are displayed in this overview and included in the end price.

4. How is the payment for the reservation done?

On the booking overview, our bank details are stated. After receiving the overview, please make the transfer within 24 hours to complete the reservation.

5. Can I change or modify my reservation?

Changes depend on availability and must be requested in writing.

6. Is a deposit required?

Yes, an amount of €100 will be charged during booking and returned at the end of the guest's stay. Missing or broken items, damages and/or forgotten tourist tax will be deducted from the deposit.

1. What time is check-in & check-out?

Check-in is available from 15:00. Check-out is possible until 12:00.

2. Is early check-in or late check-out possible?

Only upon written request and subject to availability.

3. What if something is not working on arrival?

You must notify us immediately so we can attempt to resolve the issue.

4. How do I access the property?

Access instructions will be sent a day ahead(or maybe better the day of arrival as it might be easier to remember) of arrival. 

5. Is contactless check-in available?

Yes. Though we as hosts will always be available for our guests on What´s app or reachable via phone.

6. What if something is not working on arrival?

You must notify us immediately so we can attempt to resolve the issue.

7. What happens if something gets damaged?

Damages will be deducted from the security deposit.

8. Do I need to clean before leaving?

Guests are expected to leave the property in a generally tidy condition.

9. What should I do with the trash?

Please dispose of trash in the designated bins during stay and before departure. Around the area, there are multiple garbage disposals indicated and separated by their colors. Yellow: Plastic - Grey - General waste - brown: Organic waste - Blue: Paper and cardboard - Green: Glass

 

1. Is free parking available?

Yes, a carport is provided on the property and/or nearby parking may be available.

2. Is a car recommended?

Yes. Though facilities, like supermarkets, are only a 15min drive.

3. Is the pool private?

Yes, the (measurements) pool is for exclusive use by registered guests only.

4. Is the pool heated?

The pool is not heated. It is available for use year-round, and guests may choose whether to use it.

5. Is the pool available year-round?

It is available for use year-round, and guests may decide to use it at their own discretion. However, for safety reasons, we advise against using the pool during poor weather conditions. 

Please note that occasional maintenance may affect availability. When this happens, the pool will be unavailable for an hour or two. We will always inform guests in advance of any scheduled maintenance.

6. Are towels provided?

Yes, standard bath towels are provided. Beach towels are not included.

7. How many people can stay at the property?

The maximum number of people able to stay is 4. Adults and children from 12+.

8. Is the property solely for the guests?

The rental area is exclusively for guests, as for the path in the right side, garden and pool. The lower section of the property and the path on the left side are reserved for the property owners. These areas are clearly marked with golden chains and privacy signs.

9. Is the property secured?

Yes, at the front of the property, there are security cameras installed for safety. The view of these cameras is solely on the front patio. The back garden, pool area are fully private.

1. Is the property cleaned before arrival?

Yes, a cleaning is completed before every stay.

2. Is cleaning included during the stay?

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3. What should I do if something breaks?

Please notify us immediately so we can resolve the issue as quickly as possible

4. Is air conditioning available?

Yes, one in the master bedroom and one in the living room. Mode: Snowflake icon on remote control. Please use it responsibly. —---- In overuse according to the following criteria, it will be deducted from the deposit.

5. Is heating available?

Yes, the air conditioning also comes with a heating system. Mode: Sun icon on remote control.

6. Is Wi-Fi available?

Yes, internet is included. The password will be provided on the day of arrival. Temporary outages cannot always be prevented.

7. Is there a television?

No.

8. Is there a washing machine?

The rental comes with a washing machine and drying racks are provided. Towels will be provided.

9. Is there a full kitchen?

Yes, the property is equipped with full cooking facilities.

10. What appliances are included in the kitchen?

Kitchen appliances include an electric stove, oven, fridge, kettle, coffee machine and airfryer.

11. Are basic cooking supplies provided?

We provide our guests with basic items such as glasses, mugs, pots, pans, a cutting board, utensils, spatulas, and a couple of spices at the start of your stay, but refills are not included.

List of each separate item:

12. Is there an outdoor cooking area or BBQ?

Our serene garden has an outside cooking area, where BBQ´s are possible. Please note that the usage of wood for the fire is prohibited. 

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